5-Point Guarantee
Patch & Purr guarantees that the ashes returned to your client are those of their pet, and only their pet.
Our unique Pet Tracker 360™ system creates a unique bar code that is scanned at multiple check-points and supported by a metal tag that travels with your pet through the cremation process and delivered back with the ashes. We recognise the importance of protecting you and your practice. Which is why we offer the security of our 5-point guarantee.
Our unique tracking system means each pet receives a tracker disc that stays with them throughout the entire cremation process, ensuring that the ashes your client receives are the ashes of their beloved pet, and only their pet.
Our web-based VetLink portal allows you to track your client's pet through the process, as well as see our work-flow in real-time. You get full training in your personalised VetLink dashboard at no extra cost.
We have video cameras in all our facilities to record everything we do. We have nothing to hide.
Our facilities are managed by us and we can assure you and your clients that each pet is cremated alone and on-site. We invite you to inspect our cremation at any time.
Patch & Purr is owned and managed by one of Australia's leading providers of funeral and related services. You can trust us to provide quality care, exceptional customer service and round-the-clock assistance.
Why Patch & Purr
Unlike many other pet cremation services, we are completely transparent. In addition to your VetLink dashboard, we offer an open-door policy to you and your clients. We also give you and your staff access to our facilities video cameras so you have complete visibility at any time from any computer or smart device.
We manage our cremation facilities and transport fleets and are owned by one of the country's leading providers of funeral and related services. Our longevity gives you peace of mind that we have the experience and credentials to ensure best-practice cremation services at all times.
We are the only pet cremation service using the Pet Tracker 360™ software that allows you to track each pet's journey from your vet practice, or client's home, and back again.