Horse & livestock cremation

Please note that these terms and conditions cover all Patch & Purr services and operations during the Coronavirus (COVID-19) outbreak and will be inaction until further notice.

• ^The standard pet cremation is only for pets over 2kg up to 100kg. Livestock 100kg and under may incur additional fees. All pets and livestock over 100kg will require a horse/livestock cremation service. Livestock is classified as farm-type animals such as horses, cows, alpacas, goats, sheep, pigs. The classification of animal is at the discretion of Patch & Purr.
• ^The pocket pet cremation is only for pets up to 2kg. Pets over 2kg will require a standard pet cremation.
• ^The horse / livestock cremation service is for animals over 100kg. The classification of livestock is at the discretion of Patch & Purr.
• *Transfer of deceased horse or livestock into our care is during business hours.  Pricing includes minimum 2 hours travel time.  Any travel time over 2 hours is charged at $150 per hour.  For after-hours transfers and transfers on weekends and public holidays a fee of $220 is charged.  For travel over 6 hours an overnight fee may be incurred.  Cremated ashes are returned within 5-7 business days.
• *All pets are cremated individually. Transfer of the deceased pet from a vet or home into our care is during business hours. A $220 transfer fee will be charged for after-hours transfers and transfers on weekends and public holidays.
• Business hours are from Monday to Friday between 8am and 5pm.
  
• Viewings at our Ilawarra facility, with a minimum of 3 people in the viewing room and 5 (total) in the foyer. Bookings must be made prior to visiting our Illawarra facility by calling 1300 112 711
• Viewings during our operating hours are complimentary. Viewings after-hours or on weekends between 5pm - 8pm and 7am - 8am incur a $220 fee and between 8pm and 7am incur a $440 charge.
• Same day cremation is with ashes returned to the family on the same day is not currently available. For same day cremations, ashes will be returned the following business day. Same day cremation is only available Monday to Friday for pets up to 100kg. The pet must be in our care by 12pm that day. Same day cremation incurs a fee of $510.
• The return vessel available in the standard pet cremation is a choice of either a drawstring pouch or scatter box. No other vessels are included.
  
• ** The return vessel can be upgraded to any urn or memorial box at an extra cost. Includes a personalised engraving.
• ^^The Lock of Fur is included at no extra charge when an urn upgrade is selected. If the pet does not have fur or feathers or an adequate amount a lock may not be able to be taken. This is at the discretion of the Patch & Purr team.
• ***Keepsakes, memorial items and jewellery items are all available at an additional cost.
  
• No further discounts will apply. Not in conjunction with any other offer. Full payment is required prior to the return of cremated ashes. All prices include GST. Prices valid until 31 December 2019. 
• Pet loss grief counselling is available for Patch & Purr clients only. One session pet client. Sessions are currently being held by phone or online conferencing only. No face to face sessions are available until further notice. 
• We no longer accept cash payments; however we have EFTPOS, Direct deposit or ZipPay as effective alternatives. Our drivers do not have the facility to carry cash in their vehicles.