Your Questions Answered

The death of a pet is likely to be as traumatic to your family as losing a human loved one. Pets are important members of the family, therefore end of life decisions you make about pet cremation service are likely to be the last thoughtful thing you do for your pet. You'll no doubt be full of questions, and that's where we're here to help. 

This section is designed to guide you through the most frequently asked questions (FAQs) about choosing pet cremation services for your pet.

Can my vet help?

Your vet's role in the pet cremation

We understand your vet has been a trusted partner throughout the life of your pet, which is why we work closely with vets to ensure an efficient, professional and dignified pet cremation service. Feel free to ask your vet as many questions as you need to make the best end-of-life decision for your furry friend.

What if my pet dies at home?

Dealing with a pet dying at home

If your pet suddenly dies at home, and your vet is unavailable, Patch and Purr offers 24-hour phone service and support on 1300 XXX XXX.

Why private cremation?

All about individual cremations

You have a few choices about what to do with your pet’s remains. Many people choose to bury their body in a shady spot in the garden, others opt for cremation, either community or private.

Private cremation means your pet is cremated with dignity and integrity on its own. At Patch & Purr we promise that the remains you receive are your pet’s and only your pet’s. Our unique tracking technology is your guarantee.

Community cremation, while cost-effective, means your pet will be cremated with other animals and you will not be able to receive their individual ashes back. The ashes will be mixed with the other pets that were cremated at the same time.

How will I receive the remains?

Your options for your pet's ashes

You can either receive your pet’s ashes in a temporary container, for you to scatter in their favourite hiding place, or you can choose from our range of elegant memorial urns.

How do I know the remains returned are my pet?

Our unique tracking system explained

Our Pet Tracker 360 is your guarantee that the ashes you receive are those of your pet. Every pet that is entrusted into our care is provided with a unique Pet Tracker 360 ID tag. The unique Pet Tracker tag stays with the pet from the moment they come into our care and is returned home to you, so you know that the ashes returned are of your pet and only your pet. 

Your Vet is provided access to our VetLink portal, allowing them to log in and see where your beloved pet is at any time while they are in our care.

We are the only pet cremation service in Australia with access to this unique software that will remove all doubt and ease any concern you may have.

To get an update on your beloved pet at any time, you can contact your vet or call us directly on 1300 112 711.


How much does your pet cremation service cost?

Pricing explained

Pricing information is available on our pricing page or you can call us or request an information packet. You can alternatively speak with your Vet, be sure to ask which crematory facility is used and if they provide a choice of crematories. It is your pet so the choice ultimately belongs to you.

How is pet cremation accomplished?

The pet cremation process

Your pet’s body is placed in the cremation chamber where, through heat and evaporation, the body is reduced to its basic elements which are referred to as “cremated remains.” Ashes are not the final result since “cremated remains” have neither the appearance nor the chemical properties of ashes – they are, in fact, bone fragments. Since the term “cremated remains” is little used by the public, most people refer to the “cremated remains” as “ashes.” Following preparation, the ashes are placed in a permanent urn, for you to keep at home, or in a temporary container, for you to scatter the remains in a place your pet loved.

What is VetLink?

VetLink explained

VetLink is our web-based portal that allows vet clinics to track each pet's journey from their practice or your home, and back again. 

The unique ID on the Pet Tracker 360 tag is scanned at multiple points while a pet is in our care, providing real-time updates to the VetLink portal.

The VetLink dashboard allows vets to access historical pet details, as well as tell us when we have a new pet to care for.

The VetLink portal is only available to vets. To get an update on your beloved pet at any time, you can contact your vet or call us directly on 1300 112 711.